Received modem on 07/09, followed the steps to connect, received tpg msg telling me NBN activated and installation completed, but the INTERNET light is still off after half day waiting. Is there any help?
Welcome to TPG Community!
We were able to locate your account using your community details and tested the line.
We've detected that the modem configuration is incorrect.
We would like to arrange a call from our Tech team to look into it further.
Please send me a PM with your preferred time and best number to be contacted.
How to send a PM? Click here.
We understand that our Tech team has been in touch with you via phone call and guided you on how to manually configure the modem.
It appears that the internet is already working.
Should you require further assistance, please let us know.
Welcome to the Community!
Although NBN connections are much stable as compared to ADSL2, there may be unavoidable circumstances wherein NBNCo will still need to investigate a fault due to several factors.
If you're having difficulty with your connection, please send us a PM with your customer ID or username so we can check it. We're unable to pull up any records using your community details at the moment.
For your reference: How do I private message (PM) in the community