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No internet connection here

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Level 1a

Received modem on 07/09, followed the steps to connect, received tpg msg telling me NBN activated and installation completed, but the INTERNET light is still off after half day waiting. Is there any help?
 

6 REPLIES 6
Moderator

Hi @zhudx911,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and tested the line.

 

We've detected that the modem configuration is incorrect.

 

We would like to arrange a call from our Tech team to look into it further.

 

Please send me a PM with your preferred time and best number to be contacted.

 

How to send a PM? Click here.

 

Regards,

BasilDV

Moderator

Hi @zhudx911,

 

We understand that our Tech team has been in touch with you via phone call and guided you on how to manually configure the modem.

 

It appears that the internet is already working.

 

Should you require further assistance, please let us know.

 

Regards,

BasilDV

Level 1a

Thanks to the team. Finally online.

Level 1d

Just out a curiosity try a FTP and a https sight they will use a different protocols and different port numbers, they may not be blocked.
You can just type the links directly in to your web browser

 

 

 

 

 

Sarkari Result Pnr Status 192.168.l.l

Level 1c

I noticed sometimes there's happening a fault that NBNCo needs to look into even when NBN service is activated.

 

Moderator

Hi @louisewhitehurs,

 

Welcome to the Community!

 

Although NBN connections are much stable as compared to ADSL2, there may be unavoidable circumstances wherein NBNCo will still need to investigate a fault due to several factors.

 

If you're having difficulty with your connection, please send us a PM with your customer ID or username so we can check it. We're unable to pull up any records using your community details at the moment.

 

For your reference: How do I private message (PM) in the community

 

 

Regards,