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No internet connection here

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Level 1a

Received modem on 07/09, followed the steps to connect, received tpg msg telling me NBN activated and installation completed, but the INTERNET light is still off after half day waiting. Is there any help?
 

3 REPLIES 3
Moderator

Hi @zhudx911,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and tested the line.

 

We've detected that the modem configuration is incorrect.

 

We would like to arrange a call from our Tech team to look into it further.

 

Please send me a PM with your preferred time and best number to be contacted.

 

How to send a PM? Click here.

 

Regards,

BasilDV

Moderator

Hi @zhudx911,

 

We understand that our Tech team has been in touch with you via phone call and guided you on how to manually configure the modem.

 

It appears that the internet is already working.

 

Should you require further assistance, please let us know.

 

Regards,

BasilDV

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Level 1a

Thanks to the team. Finally online.