Hi,
I am trying to get FTTC configured at my new address, but continue to have no Internet. I have checked physical setup multiple times, confirmed with TPG that my service is ready for activation, done reboots and factory resets, I have the settings set to PPPoe, VLAN ID to 2, and have tried entering my username with and without the '@tpg.com.au' ending, and confirmed my password is correct because I used it to log into the website. I have called both TPG tech support and ASUS, the manufacturer of my router, and they all don't know what the issue is.
The WAN/Internet light on my router is off, but I don't know if this means an issue with the Internet or just my configuration.
I tried connecting via ethernet cable directly to the NBN box and connecting through my laptop, this also threw a generic error and said to check my configurations.
I found a new troubleshooting guide, https://support.tpg.com.au/troubleshooting-nbn-fttc-no-connection, that says to check the network status on the nbn website (https://www.nbnco.com.au/support/network-status). When I enter my address, it says that "This address is not connected to the nbn network", even though TPG confirms that I am.
I am running out of ideas for things to check, and would love some advice!
