No internet connection

[Katelyncairns]

I received my modem 3 weeks ago and got a message sent to connect the NBN modem but it still doesn’t work. The first light is on and the second light flashes. I have contacted someone about 5 times now and no one has helped me. I have watched the link and tried to connect it every day since I received the modem but nothing works. Please have someone contact me or assist me or I will move to a different provider.

[KarlB]

Hi @Katelyncairns 

Welcome to the community,

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Regards,

Karl

[KarlB]

Hi @Katelyncairns 

Your NBN order is still showing in progress. Can you please confirm your modem/router and NBN NCD is connected like the image below and powered on? NBN need to be able to detect your NBN NCD, please leave this connected and powered on.

Regards,

Karl

[Katelyncairns]

Yes that’s how it’s connected.

[KarlB]

Hi @Katelyncairns 

Thanks for confirming your setup. I have requested for our Provisioning Team to investigate and requested for someone to call you back later on today with an update.

Regards.

Karl

[Katelyncairns]

Thank you.