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Hi @Nbnmrhamoui
Congratulation your on Fast NBN now
CallerID: AVC4************** 20min avg. speed: download 0Kbits/s, upload 4Kbits/s Connected at: 2020-05-04 20:38:54 Connected for: 00h 4m
Thanks
Rajen
Hi @Nbnmrhamoui
Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.
kind regards
Hi @Nbnmrhamoui
I request NBN to restore your service ASAP, a team member calls you shortly.
Thanks
Rajen
you NBN connection is taken over by another ISP; it means someone request, a new service to your adress,
This is what I found on the NBN system.
01/05/2020 00:07 NSTO818 - The service has been transferred to a new Access Seeker at the request of end-user,
we are in the process of restoring to TPG because you said you didn't request another ISP,
Also, we will know how this happened.
Our team already emailed to NBN waiting for them to solve the issue,