No internet

Level 2
Hi I just received and set up my NBN FTTN. However, I can’t connect to the internet. Please help.
Level 2
Set up is done correctly but still no internet
Level 15

Have you received a message from TPG saying to connect the router? There may still be work to be done.


Hi @reylanim28


Welcome to the community!


For newly installed NBN service, we did an article that you may find helpful.


In the event that you successfully set up the NBN service and still not working you may check if there is an ongoing outage affecting the service. See this link for reference How to Check for NBN Network Outage.


If there's no outage, you may perform basic troubleshooting step available in this article Troubleshooting no internet connection.


In this particular case we've seen that the NBN installation has been completed and the service is now working.

Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.