No nbn connection box

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Level 1b

Hi

I recently signed up for an nbn plan and received my new modem. However, I have not received an nbn network connection device and am unable to install the modem. 

6 REPLIES 6
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Moderator

Hi @celinet

 

Welcome to TPG Community! 

 

We're sorry to learn that you encountered issues in getting your service activated. 

 

Your current service only requires self-installation however I will need to verify as to why you have not received the NBN network connection device. 

 

I will raise this to one of our Case Managers for assistance. May I also know your best call back time so I can organise a contact to be made?

 

Regards,

Ahra_G

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Level 1b

Around 5pm would be ideal. Thank you. 

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Moderator

Thanks, @celinet. We have advised our Provisioning Team to contact you between 5PM and 5:30PM NSW time today.

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Level 1c
I got a NBN contract with TPG and I received the modem but unfortunately there is no NBN network connection box plugged in at our house. Is there anything that you can assist in this regards? Otherwise I'm cancelling my service and I need full refund
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Level 1c
Please call my daughter as I have language barrier
Highlighted
Level 1c
I got a NBN contract with TPG and I received the modem but unfortunately there is no NBN network connection box plugged in at our house. Is there anything that you can assist in this regards? Otherwise I'm cancelling my service and I need full refund