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No progress on plan change request for moving house

6598081
Level 3
Level 3
‎23-04-2020 03:34 PM

Change request completed April 14 but no update since then, and unable to contact anyone from TPG. Account Number: 6598081. 

 

Please respond ASAP

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peter_k
Moderator Moderator
Moderator
‎23-04-2020 03:44 PM

Hi

 

Let me look up your details and I will get back to you via PM.

 

Regards,

Peter

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peter_k
Moderator Moderator
Moderator
‎23-04-2020 03:51 PM

Hi

 

Your order is progressing.

You can also keep track of the progress via the link here.

https://tpg.com.au/install

 

Regards,

Peter

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6598081
Level 3
Level 3
‎23-04-2020 05:15 PM

This is the same progress since first requested on April 14th. 

 

Why hasnt the payment been processed? When will installation take place at my new address ?

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