No wifi

[chantantan629]

I plug to UNI-D1, but not working. Please advise. If this router is not working, can I place a new router from TPG?

[Ahra_G]

Hi @chantantan629,

We advise customers to check if their service is affected by an unplanned or planned outage before performing any troubleshooting.

• TPG service status

If it's not listed, then you may proceed on following the steps from this article: 

• Troubleshooting No Internet Connection

If the issue persists, please send your TPG Customer ID/username via private message so we can locate your account and check the status of your connection.

Thanks! 

Ahra_G

I plug to UNI-D1, but not working. Please advise. If this router is not working, can I place a new router from TPG?