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NCD connection light flashing red/blue

ardnaxela
Level 2
Hi there,

I’ve now received my ncd and just tried to connect it, but now the connection light is flashing red/blue. Manual says to contact internet provider.
Any ideas on how I can get it connected?
Any help would be appreciated, it has been extremely frustrating trying to set this up with problem after problem
Thanks in advance
1 REPLY 1
Ahra_G
Moderator

Hi @ardnaxela,

 

Checking your account, a Case Manager has already requested a NBN NTD to be sent. 

 

The officer is also monitoring your case and will be in touch for any pertinent updates available. 

 

Should you have further queries, you may contact our Provisioning Team on 1300 993 012

Monday - Friday: 8am - 8pm

Weekends & Public Holidays: 9am - 6pm;

 

Or reach out to us again here

 

 

Thanks! 

Ahra_G

 

 

Hi there,

I’ve now received my ncd and just tried to connect it, but now the connection light is flashing red/blue. Manual says to contact internet provider.
Any ideas on how I can get it connected?
Any help would be appreciated, it has been extremely frustrating trying to set this up with problem after problem
Thanks in advance