We advise customers to check if their service is affected by an unplanned or planned outage before performing any troubleshooting.
If it's not listed, then you may proceed on following the steps from this article:
If the issue persists, please send your TPG Customer ID/username via private message so we can locate your account and check the status of your connection.
I plug to UNI-D1, but not working. Please advise. If this router is not working, can I place a new router from TPG?