ODU Light is Solid Red

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Level 1
What does it mean when the ODU light is solid red on my nbn box?
3 REPLIES 3
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Moderator

Hi @lisajoyrussell

 

Welcome to the Community! 

 

I've managed to pull up an account using your Community details and have seen that the issue is now raised with our Technical Team. ODU being solid red means there is no signal going through the line. The issue is currently monitored as there is an ongoing maintenance work.

 

 NBN™ Co. is committed to providing the most reliable and stable Fixed Wireless network possible. From time-to-time, planned network interruptions are required to maintain the network and provide the best service possible.

 

What will happen during the planned network interruption?

 

The safety of the community and the nbn technicians are top priority. Since the work requires replacing or installing equipment on the nbn Fixed Wireless tower, much of the work will need to be done during daylight hours. The tower will also be powered off at times, which will result in service interruptions.

 

The Fixed Wireless towers that may be impacted as part of this work are: Yass, Mt Bowning, Binalong

 

Furthermore, due to issues beyond NBNs control such as bad weather or unforeseen technical or safety issues, work may not be able to be completed during the change window. If the maintenance work cannot be completed, a new notification will be sent. 

 

We apologise for the inconvenience caused. 

 

 

Regards,

Ahra_G

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Moderator

Hi @lisajoyrussell

 

The network upgarde is still ongoing and NBN provided an estimated time of restoration today, 30/05/2019 at 21:00 AEST. 

 

We're continuously monitoring the status of the connection and will be in touch again for any new updates. 

 

 

Regards,

Ahra_G 

 

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Moderator

Hi @lisajoyrussell

 

The planned maintenance has been extended. NBN will be performing Fixed Wireless capacity upgrades in the area between 31/05/2019 and 05/06/2019. 

 

Thank you for your support during the planned network interruption, whilst nbn upgrades the Fixed Wireless network in this area. 

 

We also would like to apologise for the inconvenience this is causing you. 

 

 

Regards,

Ahra_G