Welcome to TPG Community!
We're sorry to know that you are having issues with the service and we apologise for the inconvenience this is causing you.
We have located the account using your community details and we can see that the issue has been escalated to our Provisioning Team.
We have forwarded your message to the team and the case manager will contact you to further discuss the matter. Thank you.
We understand that our Service delivery team has been in touch and will raise a service request with NBN Co to check if they are able to get the MDF key access to proceed with the installation.
Further updates will be given by your case manager.
Should you require further assistance, please let us know.