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Phone Line on NBN

Level 1a

Have been on NBN about 6 months.  Have 3 ATA's that bring 3 lnad lines into our business.  Just recently One of the Phone Lines now has a Beeping Noise that lasts about 4 seconds, when that line is picked up to dial out.  Intially thought it was Message Bank, that somehow got turned on?????   But read that Message bank does not exist TPG NBN Landlines.

 

What does this beeping mean?

How do we stop it?

 

4 REPLIES 4
Moderator

@Legs11 The 3 land lines connected to the ATA, who is your VOIP or phone provider for them? Is it TPG Business phone or TPG Biz Phone?

 

Kind regards,

Joseph D

Level 1a

Hi Joe.

 

TPG provide our NBN and the Phone lines as part of our NB Bundle. Monthly Invoice says Standard Access BizPhone user.

Moderator

Hi @Legs11 ,

 

We'd like to look into it further. We tried to locate your account using your community details, but failed to find a match.

 

Please shoot me a PM with your TPG username or customer ID number.

 

How to send a PM? Click here.

 

Kind regards,

BasilDV

Moderator

Hi @Legs11,

 

Thanks for providing your account number via PM.

 

The issue that you've encountered is quite new to us and we are unable to detect any issues within the account.

 

We suggest for you to perform a factory reset on your handset and if the issue persists, you need to contact our dedicated Business technical support team on 13 42 02 or via email at chd@tpgtelecom.com.au for further assistance.

 

Kind regards,
BasilDV