Hi @paulb,
For customers experiencing any issues with their NBN service, we recommend the best thing to do first is to check if there's an outage on the NBN network.
We have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.
In your instance, the issue is now raised to NBN Co and a technician is already booked for an onsite visit.
Thank you!
