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Outage

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Level 1a
Hi is there an outage in Westlake QLD at the moment? Ours dropped out at about 1.45pm and it has been out since. The nbn box has power light on and downstream flashing.
1 REPLY 1
Moderator

Hi @Jamiewilson

 

Welcome to the Community! 

 

There was indeed an outage yesterday afternoon. NBN technicians were deployed and found out that the cause of the issue was a burnt Line Power Inserter.  Services were restored afterwards and internet should be back up and running. 

 

I've tested your line and it appears that the modem is now connected for more than  a day. 

 

Should you require further assistance, you may reach out to us again or you may check out our self-help options at http://tpg.com.au/support

 

 

Cheers!