Hi Scott, You've got it good. I've been with TPG for over 10 years (slow internet, usage caps, questionable customer service, I should've cancelled years ago). For the past few weeks I've been trying to change a payment method so as my bank does not cancel the offer of a homeloan for still having a credit card being used (recurring payments, TPG can take their money even though I closed the Credit Card). Couldn't access my account, password was wrong (not been changed) so I reset it, suddenly TPG don't have phone numbers that I'd spent over 3 hours providing in 2019, so login is denied and won't be granted until TPG has my phone number. Amongst other calls and emails, I spoke to customer service (quite disrespectful, called me dear, when politely asked "please don't call me dear" there was a distinct change in tone & help) she won't check for the history of the phone numbers nor add one nor change payment. Why should they be any help? It doesn't matter to them if I am homeless and bankrupt (which I will be, as I won't have the home loan, but will still have the obligation of buying the home) as they have the cancelled credit card and the ability to keep charging it! She deigned to send me an email itemising all the details TPG needs to enable any change on the account. Drivers licence, selfies of me holding same, various other info, all of which should not be sent via (what the governement tells us is insecure) email. Having no other choice, I sent the information. Her email stated that contact would occur between 24 and 48 hours, of course after a week still nothing and payment is scheduled for the 19th November! Scott, If you are still in your cooling off period, I suggest you run.
