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Hi @Kdubbs ,
Welcome to the community!
We did an article that you may find helpful about TPG payment procedure pelase see the link below.
TPG billing cycle and advance payments explained .
Let me know should your equire further assistance.
Regards,
@Kdubbs wrote:
How long does it take for TPG to take money for my direct debit? TPG shows zero balance on 20/4/21 but still no money taken from my account????