Phone Wire down

[23theodore]

NBN (phone)Wire to house down in storm 1 week ago. Power line which was also down was fixed in 1 day. I reported to TPG, TPG reported to NBN . We sent photos and information to TPG that wasn’t passed on to NBN who arrived and said that they didn’t realise it was a wire down!
Now TPG have ‘resolved’ on our fault even tough we have been told that we won’t have internet until 12th June!! 3 weeks to replace a 10 metre phone line from the pole to our house.
Dreadful service! No communication between TPG and NBN.
Wish that we had stayed with our previous provider.

[luisc]

Hi 23theodore,

My apologies if you issue has not been fixed.

I review the your internet connection, this is the NBN  replied to fix that "

Our nbn workforce has attended the site and advised remediation is required.
Reason for Remediation: Lead-in cable is faulty.

We have created and assigned a Remediation work order to our nbn workforce to replace the faulty lead in.

NBN adviced us the estimate date is 12/06.

We will advice you is any changes happen in the meantime.

Thanks