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Hi @namnguyen82,
I understand that we've been talking on the other thread. Let’s keep the conversation under the same thread so we can best assist you.
Kind regards,
Sounds good.
Hi @namnguyen82,
I was able to get hold of the case manager who contacted you earlier and I was told that the physical installation for the equipment upgrade has already been completed and we are now working on the programming aspect so we can start accepting orders for the new ports.
I'll send a follow-up email to our service delivery team and will seek for the latest update on the programming. I will update you within the next 24 hours on the progress.
Thanks!
Mc
Glad to help, @namnguyen82!
Hi @namnguyen82,
Hope you're doing well. Our service delivery team is still working on your matter. Your case manager will contact you as soon as we get an update on this case.
Kind regards,
Mc
We are glad to know that the service is properly working, @namnguyen82.
Should there be any issues, feel free to drop us a message. Cheers!