Port home phone number

[smithdg]

I had my NBN installation activated last week, which was all fine. No issues there. 

As part of the original registration process though I requested my home phone number be ported to TPG from Telstra. When I click on the "View NBN Digital Voice Service Account" link from my account page, there is a different phone number. It's been over a week now, when will my original number be ported?

Thanks

[tonystork · Accepted solution]

Yo @smithdg. I believe it's up to 5 working days max to port your number. If you have a different number allocated when visit 'View NBN Digital Voice Service Account' then probably your number was not ported. 

Look at this thread. You guys have almost the same inquiry.

https://community.tpg.com.au/t5/Home-Phone-Voice/How-long-will-it-take-to-port-an-existing-number/m-...

[mc]

I too have just signed up for NBN and requested my home phone be ported. I have a totally different number allocated to me. I have had my home phone number for over 13 yrs. I also requested my Mobile be ported to take advantage of the first 3 maths free. This also has not been done. I am due to be connected on 28.6.18.....thinking of cancelling everything. Very disappointed.

[Riezl]

Hi @mc,

Welcome to TPG Community!

We apologise for the inconvenience this issue is causing you and we'd like to check what can be done to turn this experience around.

We can see that you have been in touch with one of our mobile account specialists and your mobile concern has been raised.

We will make a follow up and will have the case officer contact you as soon as an update becomes available.

With regard to the home phone number porting, we'll check what can be done and will have an account specialist contact you to further discuss the matter.

Should you have a preferred contact number and time, please send it via private message. Thank you.

[Riezl]

Hi @mc, we can see that our Accounts Team has been in touch and addressed the concerns raised.

As advised, the service installation is scheduled on 28-June-2018 and once it's completed, we will request for your number to be ported.

Let us know if we can be of further assistance. Thank you.

[mc]

Thank you Riezl. I was very pleased that I was contacted so quickly. I'll let you know how it goes after 28.6.18 with porting my home number. I should be getting SIM in the post shortly for my Mobile. Cheers and thanks.

[Anonymous]

Hi @mc,

We're glad to know that. In case you will have queries in the future do not hesitate to drop us a message or open a thread here in our community.

Cheers!

[Riezl]

Hi @mc, we can see that the porting has been completed.

Should you need further assistance, feel free to drop us a message. Cheers!

[mc]

The porting of my home phone has failed again. Your tech team advised to turn the modem off and on. Still just getting a message when you ring it saying "lnvalid number".
I am very disappointed that you still have not ported my number. Can someone please help?

[BasilDV]

Good day @mc,

Can you please shoot me a private message of the phone number that you want to be ported? We just want to verify that the correct number has been ported on your account.

Kind regards,