I had my NBN installation activated last week, which was all fine. No issues there.
As part of the original registration process though I requested my home phone number be ported to TPG from Telstra. When I click on the "View NBN Digital Voice Service Account" link from my account page, there is a different phone number. It's been over a week now, when will my original number be ported?
Yo @smithdg. I believe it's up to 5 working days max to port your number. If you have a different number allocated when visit 'View NBN Digital Voice Service Account' then probably your number was not ported.
Look at this thread. You guys have almost the same inquiry.
Welcome to TPG Community!
We apologise for the inconvenience this issue is causing you and we'd like to check what can be done to turn this experience around.
We can see that you have been in touch with one of our mobile account specialists and your mobile concern has been raised.
We will make a follow up and will have the case officer contact you as soon as an update becomes available.
With regard to the home phone number porting, we'll check what can be done and will have an account specialist contact you to further discuss the matter.
Should you have a preferred contact number and time, please send it via private message. Thank you.
Hi @mc, we can see that our Accounts Team has been in touch and addressed the concerns raised.
As advised, the service installation is scheduled on 28-June-2018 and once it's completed, we will request for your number to be ported.
Let us know if we can be of further assistance. Thank you.