For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation
We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link : New Connection Setup Help
The usual installation time frame for the NBN service is between 2 to 30 business days. Our NBN provisioning team will notify you via SMS or Email once an update becomes available.