Relocation of internet

Level 2
Hi, we have moved to new house. We tried to contact you from several days. But instead of getting services we are just doing the same online process again and again. Please fix my internet cause I am having so many problems because of not having internet access. Below is my details. Thank you.
Username: radhikakandel
Previous address:72 spring street thomastown, Vic
New address; 111 spring street thomastown Vic