@leeway10 . What model router do you have?
Can you check the ip address your wifi device has been given?
(Android, in Settings, tap the wifi connection to see ip address and wifi speed.
Apple should have similar function?)
Expecting it to be 192.168.1. something.
I've managed to locate your account and remote test showed that your internet is now working.
Let us know should you require further assistance.
I’m getting this error message and it doesn’t seem to go away. Any help?