Welcomet to TPG Community!
We apologise for the inconvenience this issue is causing you.
You should receive the SIM within 2-3 working days if you are in a metro area and 3-5 working days in country locations.
The earliest possible time that you will receive the SIM is today and the latest is possibly Monday, next week.
We have located the account using your community details and we can see that you have been in touch with one of our mobile specialists who arranged a callback to further discuss the matter.