Slow Internet

[allenwang198902]

Good afternoon,

I would like to make a complaint regarding my internet speed. I have contacted several different teams within TPG trying to resolve the issue. However, it is still unresolved. My internet speed is much slower than the advertised speed for the NBN50 plan. I frequently get less than 10 Mbps even during off peak hours. Please provide me with a solution as soon as possible. Alternatively, if the issue can not be resolved, please refund the remaining credit in my contract. Thank you.

Regards,

Allen

[Ahra_G]

Hi @allenwang198902,

We recommend the best thing to do first is to check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage.

Let us have your Customer ID or username via private message in order for us to assist you further and work on improving your connection speed. 

Thanks! 

Ahra_G