Hi @probimanandhar,
We're able to locate the account using your community details. We'd like to set your expectation that the initial date provided is the earliest date available provided to us by our wholesale partner NBN. Our NBN Provisioning Team raised this to NBN Co. to see if we can schedule the installation with an earlier time. However, we cannot guarantee this as we work with our suppliers to provide this particular service, which means we are reliant on their scheduling. We've seen that you have been in contact with one of our NBN Provisioning Case Manager and discussed details about the current update of the service installation, let us know should you require further assistancec.
Regards,
I am waiting for your response for Confirmation of NBN service to active. I have got technicians appointment after 2 months on 15 March. Can you please arrange the date sooner? I have called to 131423 and waited for more than 2 hours to contact. It is so frustrating. My internet is not working.. They told me that If I want to disconnect it because of poor and delay service, I have to pay for 5 month contract even I have not got internet connection. How can you trap people like this? It is disgusting. Please make your customer happy not frustrate with your service. Thank you.
