Slow internet

probimanandhar
Level 3
Hi, My network is too slow. I even could not search things in google properly. It is so frustrating.
5 REPLIES 5
Anonymous
Not applicable

Hi @probimanandhar ,

 

Thanks for raising this to us. We tried to use your community details to pull up the account and it shows that the service is not yet installed. Do you have an existing TPG account? Please shoot me a private message with the account details (Username/Customer ID) to better understand the situation.

 

Also, please post the result of speed test on this thread for reference.

 

Regards,

 


@probimanandhar wrote:
Hi, My network is too slow. I even could not search things in google properly. It is so frustrating.

 

probimanandhar
Level 3

I am waiting for your response for Confirmation of NBN service to active. I have got technicians appointment after 2 months on 15 March. Can you please arrange the date sooner? I have called to 131423 and waited for more than 2 hours to contact. It is so frustrating. My internet is not working.. They told me that If I want to disconnect it because of poor and delay service, I have to pay for 5 month contract even I have not got internet connection. How can you trap people like this? It is disgusting. Please make your customer happy not frustrate with your service. Thank you.

Anonymous
Not applicable

Hi @probimanandhar,

 

We're able to locate the account using your community details. We'd like to set your expectation that the initial date provided is the earliest date available provided to us by our wholesale partner NBN. Our NBN Provisioning Team raised this to NBN Co. to see if we can schedule the installation with an earlier time. However, we cannot guarantee this as we work with our suppliers to provide this particular service, which means we are reliant on their scheduling. We've seen that you have been in contact with one of our NBN Provisioning Case Manager and discussed details about the current update of the service installation, let us know should you require further assistancec.

 

Regards,

 

 

I am waiting for your response for Confirmation of NBN service to active. I have got technicians appointment after 2 months on 15 March. Can you please arrange the date sooner? I have called to 131423 and waited for more than 2 hours to contact. It is so frustrating. My internet is not working.. They told me that If I want to disconnect it because of poor and delay service, I have to pay for 5 month contract even I have not got internet connection. How can you trap people like this? It is disgusting. Please make your customer happy not frustrate with your service. Thank you.

probimanandhar
Level 3
Hi, I have got this email yesterday for technician appointment 15 March. How can you reschedule this appointment and delay it for additional 8 days and it is reschedule on 23 March? It is frustrating. Can you please reschedule it earlier? I have attached herewith the the previous email. Thank you.
Ahra_G
Moderator

Hi @probimanandhar

 

We have likewise replied to your post located here: https://community.tpg.com.au/t5/Modems-and-Devices/Got-technical-appointment-after-2-month-It-is-too...

 

Let's stick with one thread so we can assist you accordingly and avoid redundancy. 

 

 

Thanks!