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Obviously, the first advice is to search again everywhere, including behind things and even in cupboards. But if there is definitely only coax either this is for TV or is for HFC and not FTTN. How do you know the home is FTTN? Can you contact the previous occupant via the agent or owner to ask?
Hi @Eliza1
We'd like to confirm the service type available to your address.
Just send us a private message with your complete address.
BasilDV