Tpg Modem dead

[Malano]

Hi support.
Internet is showing fine from NBN and TPG however the lights are completely out from the internet box.
Have work tomorrow and no support to help resolve this issue.

[BasilDV]

Hi @Malano 

Welcome to the Community!

We were able to locate your account using your community details and it shows that the service is working.

The warranty of the modem/router is out of warranty. You have the option to purchase a new modem/router with us or purchase a third party modem/router.

Please be advised that the bundled Phone VoIP service will not work using a third party device.

Let us know of your decision.

BasilDV