Hi, My TPG provided modem (TP-Link Vx420-G2V) has been connected as per the set up instructions - Yellow cord in both the WAN (blue) port and in the UNI-D1 ports - all lights are green except the internet light.
I have called and spoken to a rep about 4 times and each time they run the same diagnostics reports and i log into the router admin and change all the details to @TPG and still its the same issue. They have said It needs to be escalated to an engineer and that the engineer would be in touch - its now been 6 days and Ive not had anyone contact me about this issue. I use the internet for work and ive not had a working service since I moved in. You have taken my money but you have not provided me with a service.
Does anyone know who to speak to, to get the issue resolved. If its not resolved ASAP i will move providers.
Thanks in advance.
