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[sjb678181]

Hi TPG Team,

Yesterday morning we finished installation.The modem still didn't get the auto config. Please find attachment. It has been passed  24hours . My children can't have online lesson of their school . Would you please solve it urgently? My cccount Number : 6798128 . My telephone is 0415 892 575 .

Furthermore, Do we need apply for it ? or we just wait for your auto config ?

[David_M]

Hi @sjb678181 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @sjb678181 

I have created a fault ticket. One of our engineers will call you back within 24-48hrs.

I have PMed you your fault reference number.

Regards,

David_M