TPG Community

Get online support

Very Slow NBN over the week

Leoncw93
Level 2
The download speed of nbn appears to be very slow over the week.
The upload speed is fine from speed test.
Is there something going on from tpg ends?
1 REPLY 1
Ahra_G
Moderator

Hi @Leoncw93,

 

Welcome to the Community!

 

Did you test the speed via WiFi or Wired connection? Do you have the TPG provided modem/router or you are under the NBN BYO plan?

 

You may check these articles that may help you with the troubleshooting:

 

Please send us a private message with your TPG username or customer ID in order for us to assist you accordingly.

 

 

Regards,

Ahra_G