Very Slow NBN over the week

[Leoncw93]

The download speed of nbn appears to be very slow over the week.
The upload speed is fine from speed test.
Is there something going on from tpg ends?

[Ahra_G]

Hi @Leoncw93,

Welcome to the Community!

Did you test the speed via WiFi or Wired connection? Do you have the TPG provided modem/router or you are under the NBN BYO plan?

You may check these articles that may help you with the troubleshooting:

• Slow speed issue
• Wireless Channel on your modem - what is it and why should I change it?
• Easy Steps to Improve Wi-Fi Connection In Your Home

Please send us a private message with your TPG username or customer ID in order for us to assist you accordingly.

Regards,

Ahra_G