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Very low download speed

prcrosby
Level 2

Dowload speed is now 3.6Mbps with new wireless modem - and should be between 12 and 20 Mbps.  At times it has been as high as 22Mbps.  My modem faces north directly onto the street next to a window. Also: the 4G light occasionally turns red.  What is going on and is the copverage in my area being manipulated to appease the majority of users at the expense of others?

1 REPLY 1
Ahra_G
Moderator

Hi @prcrosby

 

We'd be glad to look into your connection. Send in your account number or customer ID privately via message so we can run tests on your service. 

 

Thanks! 

Ahra_G