Hi @sevans75 ,
Thanks for raising this to us. I am sad to know about the delay of the NBN installation, I would love to help see the progress of the application and raise this to our NBN provisioning team. To better understand the situation, please shoot me a private message with your account details (Username/Customer ID) together with the address on file.
How do I private message (PM) in the community
Regards,
@sevans75 wrote:
I signed up to TPG at the start of may only to have my installation pushed back two months. incredibly disappointed with this time frame but i understand the NBN delays. today the 2nd of july was meant to be my installation day, i patiently waited at home as i had taken the day off work for this install only for the technician not to show up.
I am so incredibly dissapointed and upset with the services i am getting and paying $389 to get my internet setup TWO months ago only to NOT have the tech show up or even call!
Is there any i can speak to about these issues and possibly cancel this account and recieve a refund? i would have never signed up if i knew what this service would be like.
