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Waiting for a Technician to contact me

Level 2



I'm a new customer and have recently moved to a new place. The Black NBN box was taken by the previous tent and they seem to have fallen off the face of the earth. When I contacted you guys about getting a replacement I was told that I would recieve a phone call from a Technician to arrange for a new one. A week little over a week later and I still have not been contacted. 


Please help




Hi @nothing2say 


Welcome to the Community!


We were able to locate your account using your community details and learned that you are under the NBN HFC technology.

Currently, all service providers are affected by the NBN equipment shortage that caused the delay in providing and the installation of the said technology. You may check our article for more information here: Delays in connecting some premises to the nbn™ HFC network


We'll chase this to our NBN service delivery team and have a case manager to call you within the day for further discussion.


We apologise for the inconvenience.