Wan port is unplugged

[Riezl]

Your address is classified by NBN Co. as Service Class 3, which means that it is NBN FTTP serviceable, all devices are installed and the service will be activated remotely. However, since you are unable to find an NBN connection box, where you should connect the TPG router, we will need to investigate further.

Our Provisioning Team is still coordinating the matter with NBN Co. and the case engineer will contact you once a new update becomes available.

[616471991zlm]

I asked the front desk and found the NBN but still couldn't get online.

[616471991zlm]

I hope you guys will come and see the repair as soon as possible.

[Riezl]

Just to clarify, did you find the NBN connection box?

[616471991zlm]

Hi,
I found nbn, indicating that this building has nbn, so this port can’t be plugged in. What should I do?

[Riezl]

Not sure what you mean, @616471991zlm. Are you saying that you have located the NBN connection box? It's a white box where you can connect the TPG router.

[616471991zlm]

I asked people and they said that the building was already connected to NBN, so this NBN box should be outside. I should just plug it in and use. Now, I should just plug it in and use it.

[616471991zlm]

But I still can’t use the network, what is the problem?

[Riezl]

Did you connect the TPG router to the NBN connection box? Can you send us a picture of it?

[616471991zlm]

Because this NBN box is externally installed.