Welcome to the Community!
We were able to locate your account and learned that your service is good to go.
Since your plan is under the BYO NBN modem, you just need to configure your modem/router using your TPG username and password.
Let us know if you need further assistance.
Hi @Sbaskoro . What type of NBN connection do you have?
If you have an NBN box, what lights are on it?
What model wifi router and what lights are on it?
The internet settings are PPPoE, TPG username and password.
I ran an initial test to the service it shows that a connection has been established for 8hrs 30m now, feel free to update this thread in the event you still require assistance.
1. I didn’t remember the name of the connection. But i must pay Aud 79,99/month for the first 6 months.
2. The light on the NBN Box is onand the colour is green
3. The router is TPG AC 1200 and initially the light is green. Now i will check again after shopping