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Wifi isn't working/out of range

Level 2

There is a problem with my wifi or modem as it has difficultly connecting to my devices, cable works fine for me, but when it comes to wifi, it either doesn't connect or the wifi signal barely reaches my device. For example, the wifi is connected to my IPhone when I'm right next to it, but it disconnects once I take a couple steps away. Please help me fix the problem, thanks. 


Hi @tungtoan


Welcome to the Community! 


If you often experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:


Troubleshooting a Slow Internet Connection

Easy Steps to Improve Wi-Fi Connection In Your Home

Wireless Channel on your modem - what is it and why should I change it

If the issue persists, let us have your Customer ID or username via private message  so we can check the status of your connection.