Wrong NBN installation address

[galinajidankova]

Hi,

I'm switching from ADSL to NBN.

I had an NBN installation appointment scheduled for today (20/7/2021), a technician contacted me a while ago, and it turned out the address details provided to him were incorrect in the system.

It looks like NBN provided the wrong address details.

I've already received a router from TPG, it arrived at my place no problem.

Could someone please contact me and solve this ASAP?

Regards,

Galina

[BasilDV]

Hi @galinajidankova

Welcome to the Community!

We were able to locate your account using your community details and learned that you've been in touch with our NBN Provisioning team.

The case has been raised to our wholesale provider (NBN Co.) and your case manager will be in touch with you as soon as we received an update.

We apologise for the inconvenience.

BasilDV

[galinajidankova]

Hi BasilDV,

Thanks a lot for the update.

Regards,

Galina