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Hi @randos1111
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?
Regards,
Karl
Hi @randos1111
I can see your order is still showing in progress. I have requested for our Provisioning Team to investigate and requested for someone to call you back later on today with an update.
Can you please confirm your modem/router and NBN NCD is connected like the image below and powered on? NBN need to be able to detect your NBN NCD, please leave this connected and powered on.
Regards,
Karl
Hi @randos1111
If you could please reconnect, so I can run a line test. Let me know when it is connected and powered on, and please leave connected until you get my next reply.
Regards,
Karl
Hi @randos1111
I have run the required line tests. Please reconnect your ADSL modem and our Provisioning Team will be in contact later on today.
Regards,
Karl