external network shortfall

[Theluannguyen]

Hi. Ow a letter from TPG stating the nbn delay is due to an external network shortfall and I have been assigned a case manager and it will be rescheduled when work is completed. I have had no contact from a case manager and need a connection date ASAP please. It have been 3 weeks with out Internet and I’m struggling working from home
Thanks

[David_M]

Hi @Theluannguyen 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @Theluannguyen 

I have checked your NBN-HFC 12/1 order and confirm that NBN have put this in held status.

I have forwarded this on to our installs teams for followup and someone will call you ASAP.

Thanks,