intermittent dropouts , PPP reconnections

[junlei84]

hi Support could you help check my interent issue , started from yesterday multiple dropouts in a day, we tried reboot the NBN modem and our own router,

i can see lots of PPP reconnection logs , i can share the logs if needed to be.

thanks

[BasilDV]

Hi @junlei84

We understand that you've been in touch with our Tech team and the case has been raised to our Engineers.

Your assigned Engineer is investigating the issue and a possible NBN technician will be requested to visit the site once confirmed that there's a line fault.

Updates will be provided within 24 to 48 hours.

Cheers!

BasilDV

[junlei84]

hi Thanks,

this morning , the NBN router has the chain symbol light flashing red and making clicking nosie.

connection is completely lost.

Please inform provider to check asap.

thanks

[Ahra_G]

Hi @junlei84,

I believe a tech visit has already been confirmed on 25 March 2022 between 8am-12nn. Please ensure that you or someone of legal age is present during the visit. 

You may continue replying to the SMS from our Engineering team for any assistance required. 

Thanks!

Ahra_G