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internet may not be available

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Level 1b
wifi connection is there but it is not connected and showing internet may not be available.
4 REPLIES 4
Moderator

Hi @warminemaan,

 

Welcome to TPG community!

 

We have located the account using your community details and we can see that the issue has been escalated to our Engineering Team.

 

The Team lodged the case to NBN Co. and they are just waiting for an update.

 

We have already made a follow up and the case engineer will contact you as soon as a new feedback becomes available.

 

Should you have further queries, please let us know. Thank you.

Moderator

Hi @warminemaan,

 

We understand that our Engineering team has been in touch and have raised this again with the NBN Co to push for a technician visit for further investigation.

 

Updates will be given by your assigned Engineer once available.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV

Level 1b
hi basilDV
I hope that NBN will update soon. But I am facing this problem since Friday and please let me know how can I get reimbursement for this issue while paying the bill.
Moderator

I understand, @warminemaan

 

We understand the importance of a working service. I'll raise your request to the assigned Engineer for assessment. 

 

 

Thank you.