Welcome to TPG community!
We have located the account using your community details and we can see that the issue has been escalated to our Engineering Team.
The Team lodged the case to NBN Co. and they are just waiting for an update.
We have already made a follow up and the case engineer will contact you as soon as a new feedback becomes available.
Should you have further queries, please let us know. Thank you.
We understand that our Engineering team has been in touch and have raised this again with the NBN Co to push for a technician visit for further investigation.
Updates will be given by your assigned Engineer once available.
Should you require further assistance, please let us know.