Hi @fdh2001
Welcome to TPG Community!
We tried to locate your account using your community details to no avail.
In order to raise the issue to our Engineering team, we or our Technical support team needs to troubleshoot or run some tests with your service in order to make sure that your connection is not affected by an outage or if it can be resolved within the level 1 support.
Please send me a PM with your TPG username or customer ID number to assist you accordingly.
How do I private message (PM) in the community
BasilDV
