nbn installation status

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Level 1c
Level 1c

hello, i have received my modem but no instructions or confirmation of the NBN status for weeks... what can I do here?

3 REPLIES 3
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Moderator

Hi @kog

 

Welcome to the Community!

 

We've created an article that will guide you on how to 'Check or Reschedule Your TPG Installation via tpg.com.au/install'.

 

Stay safe.

BasilDV

 

 

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Level 1c
Level 1c

Hi BasilDV, I checked and it has been installed but now there is some problem with the modem lights, one is blinking red. What can I do?

 

Screen Shot 2020-09-08 at 7.41.24 AM.png

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Moderator

Hi @kog

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. - https://www.tpg.com.au/support/servicestatus

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage - https://www.nbnco.com.au/support/network-status

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:

Troubleshooting No Internet Connection
https://community.tpg.com.au/t5/Testing/Troubleshooting-no-internet-connection/m-p/24338

 

In your case, we have raised the issue to our Engineering Team for further investigation.Kindly await updates via phone call or SMS. 

 

Regards,

Ahra_G