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progress on installation

Level 1a



I'm slightly at my wits end as I've been trying for the past week to get my NBN connection sorted.


I moved house and organised for my connection to move with me, however after receiving my NCD there still is no connection. I was informed that there was a previous ADSL connection that's still active and after providing POD for this to be rectified from NBNCo's end nothing has changed.


The request was rejected by NBNCo for reasons I don't fully understand and this morning I received an email informing me that I need to cancel my ADSL connection first, however I have *never* had an ADSL connection with TPG and I've been trying to contact TPG to get this very same issue sorted.


Kind regards,



Hi  happiness_stan,


Welcome to TPG Community!

Please PM me your TPG username, CID or mobile phone number so i can look at your service


Hi happiness_stan,

         NBN Rejected installation for this adress due to mismatch records. 

nothing to worry looks like it's an easily fixable, I am escalating this issue to our engineering team, they help you to solve this issue, 

someone will call you within 48hours, 

I will PM you the ticket number.